1. Paddle refund policy
PMS Desk purchases follow Paddle’s published Refund Policy, together with any non-waivable rights under applicable consumer law. Paddle’s policy in effect at the time of purchase governs the transaction.
2. Requesting a refund
Use the order-support or receipt link in Paddle’s confirmation email, or visit paddle.net and choose the refund-support option. Include the transaction details and reason for the request.
3. Product issues
If PMS Desk cannot be delivered as described or a material product defect prevents use, contact PMS Desk first so we can investigate and attempt to resolve the issue. This does not limit mandatory consumer rights or Paddle’s authority as Merchant of Record.
4. Effect of a refund
When a transaction is refunded, access to the related software, license, updates, download materials, or support may be withdrawn to the extent permitted by law.
Contact
Questions about this policy can be sent through the PMS Desk contact form.